We hope you are satisfied with your purchase. If you are not satisfied with your purchase, please refer to the following refund and return policy.
- Return Period
You can request a return within 7 days of receiving the item. Requests after this period will not be processed. - Item Condition
Returned items must be unused and in their original packaging and labels. The item must be unused to be eligible for return. - Refund Process
Please contact our customer service team via email before returning the item to obtain a Return Authorization Number (RMA). Please send an email to [email protected].
Once approved, please return the item along with the original receipt and RMA number. Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was sent.
- Processing Time
Once we receive your returned item and confirm it meets the refund requirements, we will process your refund request within 5-7 business days. The refund will be processed through the original payment method. - Non-Returnable Items
The following items are not eligible for return:
Opened or used tents
Clearance or sale items
- Exchange Policy
We currently do not offer exchanges. If you wish to exchange an item, please follow the return process outlined above to request a refund and then reorder the desired item.
- Contact Us
For any questions or further assistance, please feel free to contact us via:
Email: [email protected]
Company Address:
25 SOMERSET PL
NOVATO CA 94945
Thank you for choosing Return to the Mountains and Seas LLC. We look forward to serving you!